2026 Annual Report
Letter from the CEO
Dear Friends,
When I joined NAMI Chicago last year, I knew I was stepping into an organization with a long history of showing up for people and families when they need support most. What I couldn’t fully appreciate until becoming part of this team was the extraordinary care, commitment, and humility behind that work every day.
Over the past year, I’ve watched our team help thousands of people navigate moments of crisis, connect families to resources, support recovery, and bring partners together around a shared belief that our mental health system can and should work better. Behind every one of those numbers is a person who needed help, and our team was there to make sure they didn’t have to navigate that moment alone.
An annual report, by design, looks back. But as I reflect on my first year at NAMI Chicago, I find myself equally excited about what’s ahead. With 988, our Helpline, and our new role with the Illinois Peer Support Warm Line, we are now operating three call centers and are prepared to answer more than 8,000 calls each month.
At the same time, our work will not stop at helping people navigate the system as it exists today. Through the Beyond Crisis coalition, we are bringing together more than 150 partners, peers, and advocates who believe a more compassionate and effective mental health system—one that supports people beyond a moment of crisis—is possible when we work together.
This report tells the story of what our community accomplished together this year. For me, it’s also proof that showing up for people, again and again, can change lives. That’s what NAMI Chicago does at its core. I’m grateful to be part of this team, and grateful to all of you who make this work possible.
Thank you for welcoming me to NAMI Chicago and for continuing to stand with us.
Matt Davison
Chief Executive Officer
NAMI Chicago
2026 Year at a Glance
NAMI Chicago continues to expand the services of our call centers, now assisting even more individuals and families through the continuum of needs, including peer support statewide, resource support, referrals, education, and crisis intervention in Chicago and Suburban Cook. Between all three call centers (Helpline, 988, Illinois Peer Support Warm Line), we are projected to answer around 8000 calls per month.
We know firsthand from those with lived experience that when someone is in crisis, checking in on them and taking the time to show you care can improve recovery.
This year, the Crisis Services team established an outbound team for the 988/Helpline program to reduce interference with the inbound call queue and to boost the likelihood of follow-up engagement. This dedicated group grew from one specialist to three specialists and a supervisor, handling more follow-up calls to both Helpline and 988 callers to check in on safety, resource navigation, use of action plans, and to provide additional support.
30,000+
calls answered
with a 47% increase over the previous fiscal year
12.3 min
average talk time
3 years
in a row with <1% of calls escalated to 911
More people turned to the NAMI Chicago Helpline for support this year, with average monthly calls increasing 40%. Through expanded outreach and a Helpline awareness campaign supported by the Cook County Health Office of Behavioral Health, we helped more residents learn about the Helpline and use it as a resource.
Our outreach focused especially on communities where access to mental health resources can be limited. On Facebook and Instagram alone, our Helpline awareness campaign reached more than 754,000 Black and Hispanic residents in South and West Side communities across Chicago and Cook County. Spanish-language calls also increased 202%, reflecting both expanded Spanish-language outreach and our continued investment in bilingual Helpline staff.
10,100+
calls answered
Resulting in a 40% increase in average monthly calls between FY25 and FY26
820+
chats/texts received
~70%
of calls for oneself
~30% calls were made on behalf of someone else
202%
increase in Spanish language calls
After a year of pursuing help with my situation, I finally feel that it will soon be resolved. I attribute this forward movement to NAMI Chicago’s valuable and insightful input and direction. Each person I spoke with was very patient and forthcoming with their knowledge and advice. My conversations were always pleasant, and I appreciated the offers to call anytime I needed. I am very glad to have discovered NAMI Chicago and thank you for the work that you do.
ALLISON THURMAN
Recovery begins with the first step: connection. Peer support brings together people who have lived through mental health challenges and now use those experiences to support others. By sharing hope, listening without judgment, and walking alongside people on their recovery journeys, our peer support specialists help others believe in what’s possible, reconnect with their strengths, and build lives filled with purpose and community.
300+
support groups held with more than 2,000 attendees
(over 400 more than the previous year)
300+
individuals supported
through our Community-Based Recovery Services in long-term care facilities
30
graduates from the In-Home Recovery Support Program, maintaining
independent living in the community for at least one year
This group helps me to allow myself some grace for not being the perfect caretaker but just doing the best I can.
FAMILY SUPPORT GROUP PARTICIPANT
NAMI Chicago provides comprehensive care coordination that helps interrupt cycles of crisis and build lasting pathways to wellness. Our Care Coordination team serves as a safety net for individuals and families during periods of heightened need, particularly when mental health concerns lead to involvement with emergency response or criminal court systems.
Through relationship-building, treatment coordination, and connection to essential services, our team helps participants engage in their care plans, strengthen community supports, and achieve greater stability.
290+
participants supported by our Clinical Support Team
1,400+
Chicago Police Officers trained through 60+ Crisis Intervention Trainings
Today, Mitchell is taking his medications, keeping his appointments, maintaining his sobriety, developing his videography skills, and rebuilding his life one step at a time. Recovery isn’t perfect, and schizophrenia hasn’t disappeared, but AOT has played an important role in helping him stay safe, engaged in treatment, and focused on his future. As a parent, that means everything to me.
MIKE M.
Through the lens of community wellness, our education and engagement supports are anchored by prevention and accessibility.
We show up to meet people where they are. Our impact is visible across communities, serving as a resource to end stigma and enhance the mental health and well-being of leaders through our trainings and workshops.
100+
tabling events & 10+ Workplace Wellness Trainings held
5,000+
Helpline cards distributed
to communities
Faith Leaders Pilot
Our Engagement team launched a Faith Leader Train-the-Trainer pilot in collaboration with 11 local faith leaders to bridge the gaps between mental health and the faith community. The goal of this initiative is to provide greater awareness of the signs and symptoms of trauma and serious mental illness in communities and provide mechanisms to triage people to care, while supporting the wellness of faith leaders.
We continued to strengthen our community-based and healthcare partnerships, including Chicago Public Library, Lutheran Social Services of Illinois, Speer Academy, Youth Peace Centers, Southside Help Center, Sostento, Old Irving Park Community Clinic, and more.
Strengthening Community Partnerships
The [Fundamentals of Workplace Wellness Training] information and strategies to recognize when your stressed and how to seek help.
UNITE HERE CHICAGO HOSPITALITY INSTITUTE
Youth Engagement Milestones
Our team made significant strides in youth engagement, facilitating workshops and trainings for middle and high school students on mental health and career pathways at Andrew Carnegie Elementary School, Walter Payton College Preparatory High School, Otis Elementary, and participating in Homewood Flossmoor High School’s annual Mental Health Day. Additionally, NAMI Chicago began coordinating NAMI on Campus Clubs, which work to end stigma through creative meetings, innovative awareness events, and signature NAMI programs with college students.
Mental health programs and access to care continue to be under threat, but we remain steadfast in raising our voices and defending communities that require better mental health legislation and support.
This year, our policy team designed and organized the inaugural Beyond Crisis Summit. The Beyond Crisis summit convened over 400 leaders from various sectors to collaborate on coalition efforts that aim to advance more compassionate and effective models of care to support long-term recovery and break repeated crisis cycles.
- Over the course of the fiscal year, we trained 48 new advocates through our NAMI Smarts workshops, helping them to share and use their story for advocacy efforts.
- In partnership with our 988 team, we hosted Rep. Raja Krishnamoorthi, Ald. Lamont Robinson, and other advocates for a press conference demanding the restoration of the “Press 3” 988 option that provided specialized support to LGBTQ+ callers.
- In November 2025, we launched our monthly policy newsletter to a network of hundreds of advocates.
Program Spotlight
We rounded out the year by being awarded the Illinois Peer Support Warm Line contract and began taking calls on July 6.
The Illinois Peer Support Warm Line is a free, confidential support phone number that connects callers with trained wellness support specialists who have personal lived experience with mental health or substance use recovery. As of late 2026, the Illinois Peer Support Warm Line is getting almost 150 calls per day, totaling over 3000 calls per month
Our people are the heart of NAMI Chicago’s mission and the driving force behind every service, program, and community connection. Each day, our employees bring compassion, professional expertise and lived experience to their work.
This year, our workforce continued to grow and evolve alongside our services. We deepened our investment in peer-led support and expanded opportunities for employees with lived experience to use their knowledge, perspective, and training to strengthen how we serve our community.
NAMI Chicago ended FY26 with a workforce of
135
employees
We achieved an employee retention rate of
76%
- Named a 2024, 2025, and 2026 Chicago’s Best and Brightest Companies to Work For
- Earned the 2026 Mental Health America Bell Seal for Workplace Mental Health at the Gold level
- Received Top Workplaces Culture Excellence Awards for Professional Development, Employee Well-Being, Employee Appreciation, Purpose & Values, and Work-Life Flexibility
- Launched in 2025, our seven Employee Resource Groups create space for connection, learning, shared identity, and community across the organization
At NAMI Chicago, we believe those who care for our community must also feel cared for. We remain committed to building a workplace grounded in belonging, wellness, professional growth, and meaningful opportunities for employees to contribute to their voices, identities, and experiences.
Our people make our mission possible. Their dedication, resilience, and humanity strengthen our impact and deepen the support we provide to individuals, families, and communities across Illinois.
Financials
July 1, 2025 – June 30, 2026
*Financials are unaudited
To our donors and partners — thank you for standing with us and believing in this mission.
At BMO, we believe mental health is health. Supporting well-being is a priority, for our employees, and for the communities in which we live and work. That’s why every year, colleagues across North America come together through our BMO Walks for Good campaign to support organizations that are making a real difference for mental health. In the U.S. we’re proud to walk with NAMI, the largest grassroots mental health organization in the country, and a trusted source of education, support, and connection for millions of people. The need for NAMI’s services is real and we’re proud to work with them to support mental health. Thank you, NAMI Chicago, for the incredible work that you do in our communities.
HELEN SEIBEL, VP AND HEAD, EMPLOYEE AND COMMUNITY GIVING, BMO
Thank you to our generous donors
July 1, 2025–June 30, 2026
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